Learn when returns, exchanges, and refunds are available and how we handle product issues.
Last Updated: March 2026
At Le3ba Store, we aim to ensure customers receive the correct products in good condition. This policy explains when returns or refunds are allowed.
Customers may request a return or replacement within 7 days of receiving the order in the following cases:
To qualify for a return:
The following items cannot be returned:
Return or replacement requests must include proof such as:
This helps us verify the problem and resolve it quickly.
Return shipping costs depend on the situation:
If the issue is our responsibility (damaged, incomplete, wrong item):
Le3ba Store pays for return shipping.
If the return is for other reasons:
The customer is responsible for return shipping costs.
Refunds may be issued through:
Refunds are typically processed within 2–5 business days after the returned product is received and verified.
Customers may request an exchange instead of a refund if a replacement product is available.
Le3ba Store accepts full responsibility for:
In such cases we will replace the product or refund the full purchase amount.
For return or refund requests:
Email: support@le3bastore.com
Phone: +201022082535
WhatsApp: +201022082535
Website: https://le3bastore.com
Customer support is available 24/7.